Home PC Gurus

We are proud to be the ONLY Nokia and Samsung Accredited warranty repair centre in Cornwall. We have carried this title for over 5 years and cover the largest area of any Nokia Care Point in the country.(3563 sq/km).

Our reputation for excellence stretches throughout the UK, and we have servicing partnerships with mobile phone retailers as far away as Kent and Humberside. We have achieved this reputation through years of development resulting in exceptional staff, proven processes and state of the art systems, including our unique on-line service and repair portal.

We are currently working with companies throughout the UK but continue to create new partnerships with companies throughout Cornwall. We are simply the fastest way to have a Nokia handset repaired under warranty in the area. This "Best Practice" is employed by some retailers, however so many customers do not benefit from the Nokia Care Network due to their dealers not offering the service. If your are a retailer and wish to discuss your servicing options please do not hesitate to contact our Service Centre Manager, Kris Martin on 01209 717851.

Full information and a copy of Nokia's Limited Warranty is available HERE, Please note the Key Features below when considering your repair options:

  • Your Nokia mobile device is covered under Nokia's limited warranty for a period of 24 Months.
  • Accessories and Consumable may be covered for different periods, See Nokia's Limited Warranty for details.
  • Common issues covered under warranty include:
  • Speaker, Earpiece & Microphone Failure
  • Software Failure & Software Updates
  • Keypad Failure
  • Charging Issues
  • Screen Failure
  • The above examples are commonly repaired in-store, same-day (subject to parts availability)
  • Items NOT covered under warranty include:
  • Liquid Damage, or faults caused by liquid ingress (including faults listed above)
  • Physical Damage, including Broken LCD Screens, Dented or Torn Touch Membranes, Drop Damage.
  • Software Caused by unlocking, hacking or debranding.
  • Handsets which have been tampered with or repaired by non Nokia accredited staff. Contain non genuine parts.
Our services are available throughout the UK to both the general public, and businesses and mobile retailers, Airtime Providers, Enterprises and other non accredited repair centres. We have provided an intuitive, state of the art, online self service logging system to allow customers to log repair requests directly. Our system provides us with all the details required to conduct a repair, and keep you up to date by email and/or SMS throughout the repair process. Our service includes FREEPOST postage, so warranty handsets can be repaired from anywhere in the UK free of charge to the consumer. To access our online system click HERE. Download our Freepost label HERE.

 

 


, Powered by Joomla!; Joomla templates by SG web hosting